Rochester CCG


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Store Policies

Shipping Policies

Once an order is placed, it ships within 1-2 business days.  It is the responsibility of the customer to make sure their shipping address is correct when placing their order.  Rochester CCG is not responsible for orders shipping to an incorrect or incomplete shipping address.

 

Shipping is available through the United States Postal service.  First class shipping includes tracking but no arrival guarantee.  That means if you package is lost in the mail, Rochester CCG will provide no refund.  Priority mail and priority mail express shipping includes tracking and insurance.  If a priority mail or priority mail express package is lost in the mail, a postage claim will be filed.  If the order (with priority mail or priority express service) has not been received 5 business days after shipping, a refund will be processed.  Please be available to receive your package.  If the package is delivered at you home and is stolen, Rochester CCG will provide no refund.

 

U.S. orders over $50 are shipped at no cost to our customers.  Tracking information is provided at no extra charge.

 
Pre-Order Policy

Occasionally, Rochester CCG takes pre-orders on items.  Pre-orders need to be paid for at the time of purchase.  If your pre-order contains items not for preorder, the order will ship once it can be completely fulfilled.

 

Return Policy
Most new, unopened items sold and fulfilled by Rochester CCG can be returned within 5 business days of delivery for a full refund.  Singles cannot be returned (unless there is an error on our part).

 

Customer is responsible for paying any return shipping costs (unless there was an error on our part).  There is also a 10% restocking fee for all returned items.

 

Rochester CCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  In addition, you will not pay a restocking fee.

 

Please contact Rochester CCG prior to returning any items.  Our phone number is 585-454-9087.  We are open most evenings from 6 PM-10 PM.  Please leave a message if there is no answer.

 

Our address for returns is:

Rochester CCG

P.O. Box 64519

Rochester, NY 14624

 

Cancellations

Your order may cancelled at no cost (including shipping) to our customers if the cancellation is received before the order ships.  If the order has left our warehouse, the buyer will have to return the items.  Please see our return policy.

 

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Pay Pal

Pay Pal Account

1 business day after the item is received, plus any time PayPal needs to process

Store Credit

Store Credit

1 business day

Credit Card

Credit Card

1-2 business days


Our Privacy Policy
Rochester CCG is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

How does Rochester CCG protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Rochester CCG disclose the information it collects to outside parties?
Rochester CCG does not sell, trade, or rent your personal information to companies not affiliated with Rochester CCG. Rochester CCG may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Rochester CCG may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Rochester CCG, our users, or others.

In Summary
Rochester CCG is committed to protecting your privacy. We use the information we collect on the site to make shopping at [Company Name] .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Rochester CCG. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.